Jobs Description of Computer Support Specialist

Computer Support Specialist - Provides technical assistance to computer users. Answers questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Computer Support Specialist career is part of the Information Technology cluster Information Support and Services.
Jobs Description of Computer Support Specialist

A person in Computer Support Specialist career:


  • Oversees the daily performance of computer systems.
  • Answers user inquiries regarding computer software or hardware operation to resolve problems.
  • Enters commands and observes system functioning to verify correct operations and detect errors.
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refers major hardware or software problems or defective products to vendors or technicians for service.
  • Develops training materials and procedures, or trains users in the proper use of hardware or software.
  • Confers with staff, users, and management to establish requirements for new systems or modifications.

People who do Computer Support Specialist job report that:


  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in Computer Support Specialist occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Exposed to hazardous situations involving possible injury such as cuts, bites, stings, and minor burns more than once a month
  • Work in Computer Support Specialist occupation requires being inside most of the time
  • Work in Computer Support Specialist occupation involves sitting more than one-third of the time
  • Working in Computer Support Specialist career involves (physical activities):
  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Transferable Computer Support Specialist Skills

Here's a list of skills used in Computer Support Specialist career that are also used in other careers.

High level of skill required

  • Answering questions about products and services
  • Giving advice on computer programs and data
  • Planning and giving information and help
  • Preparing electronic data files
  • Preparing technical or research reports
  • Processing data on computers
  • Working as a member of a data processing team

Workplace Computer Support Specialist Skills

Workplace skills are practiced activities that help people become successful in all kinds of careers. Here's a list of the workplace skills that are used in Computer Support Specialist career.

Medium level of skill required

  • Complex problem solving
  • Coordination
  • Instructing
  • Judgment and decision making
  • Service orientation
  • Social perceptiveness
  • Systems analysis
  • Time management
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